Refund Policy
Last updated: April 2, 2026
Our Guarantee
If your FastPass does not work, you get your money back. If your concierge crossing plan fails to be delivered or is unusable on your scheduled crossing date due to an issue on our end, we will issue a full refund. No questions asked.
No Refunds
All FastPass purchases are final. Once your pass has been processed, refunds are not available for:
- Passes that were used successfully
- Unused passes (no-shows, change of plans, forgot to cross)
- Buyer changed their mind after purchase
Each FastPass requires processing and payment on our end regardless of whether you use it. Once purchased, that cost is incurred.
Date Changes
Need to change your crossing date? Contact us as early as possible at [email protected]. We will do our best to accommodate date changes, but there is no guarantee that a change can be made. Date change requests are handled on a case-by-case basis and subject to availability.
Contact Us
For refund requests or questions, email [email protected] or call (619) 478-4900. We respond within 24 hours.