Refund Policy
Last updated: April 2, 2026
Our Guarantee
If your FastPass fails due to an issue solely on our end, we will make it right. If your concierge crossing plan fails to be delivered or is unusable on your scheduled crossing date because of an issue solely on our end, contact us at [email protected] for owner review. Only the owner may authorize and issue any refund or remedy, and requests are reviewed case by case. Si tu FastPass falla por un problema exclusivamente de nuestro lado, escríbenos a [email protected] para revisión del propietario. Solo el propietario puede autorizar y emitir cualquier reembolso o compensación, evaluado caso por caso.
No Refunds
All FastPass purchases are final. Once your pass has been processed, refunds are not available for:
- Passes that were used successfully
- Unused passes (no-shows, change of plans, forgot to cross)
- Buyer changed their mind after purchase
Each FastPass requires processing and payment on our end regardless of whether you use it. Once purchased, that cost is incurred.
Date Changes
Please verify your crossing date and all order details before submitting your order. A change request may only be reviewed before your pass is processed, and it is not guaranteed. Once your pass is processed or issued, its crossing date, time, names, vehicle, license plate, passenger details, and all other information cannot be changed, transferred, canceled, reactivated, reissued, credited, or refunded. If your plans change after issuance, a new pass is required.
Contact Us
For refund requests or questions, email [email protected] or call (619) 478-4900. We respond within 24 hours.